SEE WHAT OUR CLIENTS ARE SAYING!
Hartz Mountain Industries Inc.
As Senior Vice President of Hartz Mountain Industries, I have personally dealt with Guy Fichter and Surf Fire and Security for 12 years. Surf started its relationship with Hartz in 2001 and has been a service partner ever since. By continually proving their professionalism, expertise, and ability to respond to any emergency the team at Surf Fire and Security is the primary provider of all fire and security needs throughout our portfolio of 90 buildings in New Jersey. Surf continually gives us confidence in all our life safety systems.
Since day 1, I have had nothing but positive experiences with Surf Fire & Security ! Be it a phone call or an email I get the answer immediately. Technician are courteous, prompt and knowledgeable, always willing to go the extra mile for us.
After several years of using other security vendors who were inept at best I decided to make a switch. For the past 10 years I have never once had a reason or even a thought to change vendors. The professionalism, expertise and customer first work ethic of the entire staff of Surf Fire and Security has made what used to be a nightmare a delight. I just wished I had found them sooner.
Agfa has been a client of yours for many years and I wanted to take some time to thank you for your quick and reliable customer service. I have also been dealing with companies such as ADT/Tyco for many years and their service does not compare to yours. When I have emergency issues with my door access or cctv systems, I know that I can rely on your well trained technicians and their quick response. Your technicians maintain a very high level of communication and do not mind giving me their cell phone numbers in the event I have questions.I always speak with a live person at your dispatch and they are knowledgeable about our systems and our locations.
Thanks again and keep up the great work!
Surf Fire & Security has been employed as a vendor for the Douletree Hotel in Jersey City for over 10 years. The entire staff is great and always on point. They are professional, trustworthy and loyal. Best of all, at a time when everything is a voice recording and personal approach is out the door, you can always speak to the owner of the company, Guy Fichter, even at 2am.
I have been in the facility management business for just about 28 years and have dealt with many Life Safety vendors and honestly no one can touch the professionalism of Surf Fire & Security. I have been working with them for 8 years now and, I have always found their employees to be courteous and dependable, with my companies best interest in mind always. Should a service need arise, even in the middle of the night, Guy Fichter, owner, will speak to you personally. The prices are fair and honest. I would not trust another life safety company in my building.
“After having been dissatisfied with the service we had been receiving from a large national fire and security company, we decided that a more localized independent company might be a better solution. After a lengthy process of interviews and proposals, we partnered up with Surf Fire and Security. They stood out in a very competitive market as a company that could resolve the challenging issues we had, introduce cutting edge technology, and provide excellent service. They delivered! The comfort in the knowledge that Surf Fire and Security has never let us down is why we will continue our relationship.”